The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them. Imagine giving your team the ability to see all the ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

In this week’s episode of the VA’s video series The BLUF, Marine Corps veteran Sarah Kallassy looks at the VA’s newest ...