Ed Conway analysis on GDP figures that show surprise growth in the UK economy; we hear about the rise of unequal inheritance and what disgruntled children can do about it; and Ryanair is scrapping ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

A handful of Bank of Greene County customers fell victim to a phone scam over the weekend where the caller, claiming to be a ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Satellite connectivity is heating up in 2025. Carriers, phone-makers and satellite networks are rushing to support texting ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Scammers are using a scheme to defraud people by claiming that their electricity meter needs to be replaced due to the ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...