Sumit Israni, MD of Geetanjali Salons, takes the spotlight on Retail Stroll, powered by #ETRetailGIRS 2025! In this exclusive ...

How people shop in the UK continues to morph. Whilst there was an acceleration of online shopping during the pandemic, shoppers fell back in love with in-store shopping once restrictions lifted.

The index identifies not only leaders in brand loyalty across a variety of categories, but it also reveals how that ...

People keep coming back to these brands. Every year, research firm Brand Keys releases its Customer Loyalty Engagement Index.

I visited Nigeria in 2018 with my sister for what’s popularly known as “Detty December” and immediately fell in love with the ...

WARRINGTON is full of hair and beauty salons transforming, treating and pampering their customers so they shine from head to toe with a ...

Done right, loyalty programs are a uniquely effective way to improve customer retention. Research from Accenture found that loyalty program members drive between 12 and 18% revenue growth each year.

These are customers who have ordered recently, have placed the most orders, and have spent the most over their lifetime. When you’re wanting to know who are your most loyal customers, these are them.

Thousands of Capital One customers were still reporting problems with deposits and processing payments on Friday, a day after the reports began. There were 3,9386 reporting issues with Capital One ...

The company is committed to innovation and providing a best-in-class customer experience to make life better – not only with the products that they sell, but through every, single touchpoint ...

NEW YORK — A good loyalty program sets the foundation for great personalization, but the process of creating relevant experiences for each customer is its own journey. That’s especially true ...