When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Barclays has paid out over £2,000 to a customer who repeatedly complained staff had misgendered them. The customer, who identifies as female, but asked no titles or pronouns be used to address them, ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

A handful of Bank of Greene County customers fell victim to a phone scam over the weekend where the caller, claiming to be a ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far away, experts say.