Xfinity, a brand owned by Comcast, provides a wide range of communication services, including cable TV, internet, home phone, ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Brits are being warned about using mobile phones abroad after some travellers received £1,000 phone bills. The obligation for ...

Gmail users are being asked to secure their accounts and remain vigilant as a series of highly sophisticated AI-driven scams ...

One of the biggest advantages of private aviation is that the customer can choose a jet to suit their purposes, prioritizing ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer ser ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Full-service filing is also available all over the ... to upgrade the DIY online package to get direct help from a tax pro, ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Scammers are using a scheme to defraud people by claiming that their electricity meter needs to be replaced due to the ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

Barclays has paid out over £2,000 to a customer who repeatedly complained staff had misgendered them. The customer, who identifies as female, but asked no titles or pronouns be used to address them, ...